FAQs

Return Policy
Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by
emailing us at info@livieandmaggie.com. Please include your Sales Order number, PO Number, or Pack Slip number.


Placing and Receiving Orders
Unless noted otherwise at the time you place your order, Livie & Maggie ships all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order. You may place an order through the easy checkout at Livieandmaggie.com 24 hours a day, 7 days a week. We do not accept mail-order requests.


Prices
All prices and purchase requirements are shown in U.S. dollars. Livie & Maggie accepts all order payments in U.S. dollars.


Missing or Damaged Merchandise
We apologize for any problems that may have occurred with your order. Please email our customer service within 10 days of receiving of receipt and we will assist you as quickly as possible. 


Payment Options - Accepted Forms of Payment
When placing an order online at Livieandmaggie.com you may use the following payment methods: American Express, Discover, MasterCard, Visa, debit cards with the MasterCard or Visa logo, and PayPal. We cannot accept checks, cash, or money orders as payment. We accept credit cards only from countries to which we ship.


Coupons and Discount Codes
Every coupon valid on Livieandmaggie.com has a discount code. Enter this code at the checkout page when you are checking out on Livieandmaggie.com to receive your discount. Only one coupon or discount of any type may be used at a time. Please check your coupon for details. Livieandmaggie.com coupons are not redeemable for cash, nor are they valid toward any previously purchased merchandise or the purchase of Livie & Maggie e-Gift Certificates.


Shipping and Handling
Unless noted otherwise in the ordering process Livie & Maggie ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.


Changing Your Password
You may change your password easily by signing into your Livie & Maggie account and editing your account information. You will need to enter your new password twice, once to create it and once to confirm it. If you have forgotten your password and requested that we send you a new one through the Forgot Your Password? page, you should go to the Change Password page immediately to create a new password. It is important that your password be easy for you to remember and difficult for others to figure out. You should change your password every time you ask us to send you a new password.


Speeding Up Checkout
Speedier checkout saves time and makes the order process more convenient for registered users. If you are signed on and you have entered a default billing and shipping address Livie & Maggie will automatically retrieve your billing and shipping information and take you directly to the Shipping Methods page when you're making a purchase. Even after you’ve activated the speedier checkout, you may still change your shipping method and the type of credit card you’re using.


Mailing List
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